Returns & Exchanges

SHOEBACCA.com offers a 30-day return policy for all unworn, new merchandise in its original packaging to ensure your complete satisfaction. We strive to make the return process as seamless as possible for our customers across the globe.

1

Initiate Return

Visit our online return portal and enter your order number and billing zip code to locate your purchase and select the items you wish to return.

2

Print Label

Generate and print your prepaid shipping label provided through the portal; a small return shipping fee will be deducted from your final refund amount.

3

Pack Items

Place the unworn footwear or apparel back into its original manufacturer's box and secure it inside a separate shipping carton to prevent damage during transit.

4

Ship and Refund

Drop off your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing