Frequently Asked Questions

Everything you need to know about your footwear journey with SHOEBACCA.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 365-day return policy for items in new, unworn condition with original packaging. Simply visit our Returns Center to start your process.

Are all the products sold on SHOEBACCA.com authentic?

Yes, we guarantee that 100% of our products are authentic and sourced directly from the brands or authorized distributors.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal and Apple Pay.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order to request any changes.